In my "How to Bulk Populate Asset Costs in HAM Using Flow Designer Flows & Subflows" article, I detailed how to bulk update asset costs using a subflow paired with a scheduled flow.    The scheduled flow handles your routine weekly run just fine. But...

If you're working in HAM, you may have run into this issue. Hardware asset records with a $0.00 cost even though the Hardware Model cost has been populated (Usually after the creation of the asset records.) This happens due to Hardware Asset cost be...

After attending a recent HAM Office hours there were some questions about migrating assets to a new hardware model. I wanted to share the step I take to migrate models, and hopefully help some other folks that might have to do the same.   Here is the...

When dealing with your Service Catalog, consolidation is more often than not the goal for simplicity. The thinking goes, the fewer items your end users have to choose from the better the user experience. In my opinion bite-sized beats out catalog ite...

Creating a Chrome app/shortcut will allow you to pin Virtual Agent to your start menu or taskbar, allowing for a one-click solution to go directly to Virtual Agent/Agent Chat. In chrome go to: "yourinstance.service-now.com/$sn-va-web-client-app.do". ...