Catalog Items created through inbound email actions

[tulasi8]

Hi Community,

How can we check how many catalog items are created through inbound email action. Can anyone please help on this . @Ankur Bawiskar

Regards,

Tulasi 

[Tanushree Maiti]

Hi @tulasi8 

1)To see how many catalog items were created by an inbound email, check the sc_req_item for records where the Description, Short Description, or Contact Type contains email-specific markers.

Also check if you have put Requested for , any hard coded value. It will make your work easy.

2) Check Email log.

• Navigate to System Logs > Emails.
• Filter the list where State is Processed and Type is Received.
• Search the Target or Subject columns for strings relating to your catalog item

[Ankur Bawiskar]

@tulasi8 

are you setting some variable with some information to determine this?

if not then you won't know it possibly

Try to see requested_for field gets populated with what user

That might help you to differentiate

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @tulasi8 ,

Navigate to sys_email.list > for getting the list of emails created through inbound actions :

Right click on header > group by > Target Table : 

If any RITM's are created from inbound action so then sc_req_item table will be shown here :

If my response helped mark as helpful and accept the solution.

[tulasi8]

@yashkamde there are lot many records in the email logs. And also some incidents may create manually . How can we check like its created via inbound email actions