Catalog Items Dont Show Up in Self Service Portal

diegolimahif
Tera Expert

Hello everyone!
My client instance have a problem related to the display of catalog items on the Service Catalog portal.
We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalog only a white screen is displayed without any of the offers.
When evaluating some other topics similar to this one, I saw that some settings should be made in both categories and offers, and all of them are as suggested in these respective topics, all visibility settings are correctly defined.
Is there any other way to assess why these categories and items are not being displayed?

1 ACCEPTED SOLUTION

diegolimahif
Tera Expert

Hello again, 

 

After some tests I managed to solve the problem.

 

In Maintain Catalogs I renamed the Catalogs view value in Portal Page Catalogs from "catalogs_default" to "catalogs_default_".

 

With this action, a new view  catalogs_defaults was created and the offer categories started to be presented in all domains.

 

Thanx again for all help!

View solution in original post

6 REPLIES 6

Brian Lancaster
Tera Sage

This appears to be the fulfiller view. In the upper right across from Service Catalog you will see a plus sign. Click on the to add the categories to the page.

Thanx for your message, @Brian Lancaster!

I've tried this option before, sorry I didn't mention it.
When I try to perform this action, I am presented with an error message stating that "The view name 'catalog_default' already exists. Choose another name.", as shown below:

 

catalogOffersBlank.png

 

:

 

 

Never seen that before, if you navigate away and go back do the categories still show? Also is the error still there?

Exactly! ðŸ˜£

When navigate to any other page the categories disappear!

The only message at page is that "The view name 'catalog_default' already exists. Choose another name.", and found a message in log with "Error during insert of sys_portal_page (Catalog): no thrown error".

Anyway, I don't really know what I can do to solve this problem.

Thanx again for your messages, @Brian Lancaster!