Hello community,
My team and I created a custom application and within this application 5 record producers.
We created an appropriate Catalog and Category and put all 5 of these RPs into them.
So if we go to the /sp and click through the catalog/category all 5 RPs will be shown and you can enter their forms.
But for some reason they are not searchable when I try find it through the Service Portals search bars.
Here is all of the things Ive checked and still have the issue:
- Search source configured to show items from our catalog (theyre even visible when you preview the filter)
- User criterias on RP level and Catalog level are Available for snc_internal, not available for snc_external.
- No search is false
- Hide on Service Portal is false
- Visible elsewhere is true
- Availability is set to Desktop only (but Ive tried Desktop and Mobile Classic with no success)
- Catalog, Category and RPs are all active
- On Service Portal > Portals > Service Portal > related list Catalogs contains our Catalog we created
- Service Portal search widgets are OOTB
- Tried searching for them after clearing browser cache
- Tried in incognito mode
- Tried in a different browser (normally using Chrome, but tried in Edge)
Anyone have ideas on what else to try?
Thanks in advance!
EDIT: The /sp is using AI Search
