Catalog Task displaying all variables even though I haven't selected any to show

Pil Lot
Giga Contributor

Hi Everyone,

I've created a catalog item and in the workflow Catalog Task I have not selected any variable to show in the SCTask.

find_real_file.png

Yet everytime I create a request it populates with all the variables. If I seelect a single item to show still shows all variables. Please help I just want to remove all the variables from the SCTask.

find_real_file.png

1 ACCEPTED SOLUTION

Maik Skoddow
Tera Patron
Tera Patron

Hi

Can you please check whether the checkbox field named "Global" on the catalog variable form is  "True". In case if it's not there then add it to your form layout and then uncheck it.

Maik

View solution in original post

6 REPLIES 6

Sagar Pagar
Tera Patron

Hi,

Check the catalog task in Workflow/flow. remove the variables from selected slush bucket.

Thanks,

Sagar Pagar

The world works with ServiceNow

Thanks for the response Sagar. But I included a screenshot as you can see there is nothing on the selected part and yet all variables are showing.

Maik Skoddow
Tera Patron
Tera Patron

Hi

Can you please check whether the checkbox field named "Global" on the catalog variable form is  "True". In case if it's not there then add it to your form layout and then uncheck it.

Maik

Wow! I would have never figured that out. But yes adding the Global field to the form and unchecking it removed it from the SCTASK and kept in the RITM which is what we want.

 

Thank you!