Catalogue item being auto approved when the approver changes.

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02-07-2024 06:17 AM
We have had a catalogue item which has been approved automatically. There is one person in the approval group who changed after that item created. How can we prevent this?
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02-07-2024 06:20 AM
Hi @Lisa22
Once a workflow/ flow attached to item it cant be altered for that record.
There is one person in the approval group who changed after that item created
What do you mean that after member added in group , something is not working?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-07-2024 06:23 AM
If no approver can be found, the approval is automatically given. That's how OOB it works (to prevent records being canceled, although the other way around can be annoying as well, although that's a more end-user unfriendly way).
How is the approval setup? Is it a group approval? In that case, as long as there is an active user in that group, it will always go as expected. Has this group been empty during creation of the request?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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02-08-2024 01:07 AM
So there was only one user and that was swapped for another user for approval.
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02-08-2024 01:59 AM
So what is isssue now @Lisa22
Do you not want it to auto approve? or you want to update the new person name in existing RITM?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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