Change an Assignment Group

[Winnie P]

Hello Team, We currently have a system generated process for a Catalogue Item that creates a request to correct Locations within ServiceNow - this Catalogue Item has a Fulfilment Group, however how can I change the assignment group for the 'Locations' request to be assigned to a different Assignment group please? Is it via a script action? Thank you.

[Pradeep Sharma]

Hi Winnie - You can either use Run Script for a workflow or go with a flow designer to automate this (No coding required).

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/concept/f...

[Winnie P]

Thank you Pradeep I will have a read. Cheers.

[Ankur Bawiskar]

Hi,

Can you share how the assignment group is populated?

Is the group populated on the catalog task?

Are you referring to setting the group based on requester's location

Regards
Ankur

[Winnie P]

Thank you Ankur, the assignment group is currently populated by the Fulfilment group in the Catalog Item below. We also have a scheduled job that creates this request with a description to check Locations that are empty and does not have a Site Support group assigned, we would like this request to be referred to a different assignment group and if possible add a list of Locations that does not have a site support group assigned to that request, hope that makes sense:)

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