Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as belowBelow is the field style : b...
Hello Everyone, I am having requirement as if the Caller user is a member of "SNOW-L1-USERS" group then the incident should be automatically assigned to "SNOW-L2-USERS" group. Can you please help me how can i achieve this. Thanks
Hi All, I have a requirement as below. Priority 1 incident should be created/updated by the current logged-in user belonging to A,B, C groups or user having Admin role. I have created a business rule as follows. When to run : Before --> Insert/Upda...
We need an interactive filter where user can select years like 2010 or 2011 or 2019 etc.. instead of last year or this year. Please help me.
Hello, I have to update multiple records in scoped app but when i tried to update record using updateMultiple(), it is not working.Script : var gr = new GlideRecord('x_hclan_gbs_financ_p2p_request');gr.addEncodedQuery("numberINP2P6688772,P2P6689407,P...
hi, i have an requirement, we need to create approvals in parallel .for example: once assignment group approvels triggered/completed, then some other group approvals need to be triggered, once it's completed then other approvals will triggered. i hav...
how can we remove a filter condition permanently on related list in change request "incident fixed by change" filedsee below
Hi,I have created an email script to fetch the user's details added in watchlist of catalog item.I am trying to display the result in a table structure. Kindly help me to do the sameexpected result:result of below codecope snippet of mail script // G...
Hi Guys, We have built one catalog item and it has 5 tasks, once RITM is approved, tasks will create as per the custom workflow built for the specific catalog item.We need same 'assigned to' auto assignment for 'task 3' from 'task 1'. for ex: if 1s...
Hi I have 3 fields in problem table, if logged in user is member of Few groups then I need to remove mandatory for impacted business service field and readonly false to lob and impacted customer fields if not vise versa. for this I have written a UI...
Hi All, I need to set short description, description, Source and Contact type value Onchange of a Category 2.For Ex: If Category 1 is Customer and Category 2 is subsequent call for registration Set Short Description, Description to text and Source (...
Hi, Looking at deploying an experience website, built with UI builder. We want the pubic please to have access to a variant of the home page. This works fine for authenticated users but not public ones. I have setup a variant that the public audien...
I want to add the ITIL role to Promote major incident UI action. ITIL users are also able to see the promote UI action and they can promote the incident to Major incident. I have added in the condition but it is not working. new sn_major_inc_mgmt.Maj...
I have a need to update KB article using a link in email notification sent to itil users. Once the user clicks on the email link, it should updated the KB article with an expiry date of (current date + 1 year). How can this be set up? Please help!
Hi all, I need to automate the creation of catalog request based on a condition in Flow Designer. The action "Create Request" in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will c...
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