Hi All, I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to yo...
How do you add more "on hold reason" choices in incident tickets?
Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...
Hello All, I would like to add a UI Action button on my Incident form, to create Story (rm_story). Once the Story is created, I'll want the Story number/record to be visible on the Related List Tab of the Incident. ALSO, I want the created Story to a...
Hi All,Anyone can explain about setPreference method.Thank you.
Hello all, I am interested in the easiest way to convert a reference qualifier into an encoded query. The basic table that I am trying to query is the cmdb_ci table which has 24 million records. The Reference Qualifier reduces that down to 2 mi...
Greetings, I am working in a test environment (PDI) with the ServiceNow and I am getting the following issue here: My "wrapper" log is shown here: 2022/11/17 10:25:57 | --> Wrapper Started as Service2022/11/17 10:25:58 | Java Service Wrapper Standar...
Hi all, Yesterday I enabled the Major Incident Plugin in our ServiceNow ITSM setup, having watched a info piece on the ServiceNow wiki. Today we encountered a Major Incident and used the plugin for the first time. It worked well and I liked the flow...
Hello all,We have one catalog item for the company creation & when user raise request under this catalog item task will be created & assigned as of now. So that assignee will manually create the company on core_company table.Now the requirement is, w...
i have an existing catalog client script that fires on new value. It pops an alert and then is supposed to redirect the user to the appropriate request. The problem is that we don't want it to open in a new window, but in the current window replaci...
Hi Experts,I have one variable called " Request type" when ever user submit the item. variable value need to be populate on RITM "short description" . I have written this script in flow design but it won't work. any one please help me on this.Note: i...
Hi, In ServiceNow integration, how can I skip the SSL verification on RESTMessageV2? var rm = new sn_ws.RESTMessageV2(); rm.setHttpMethod('post'); rm.setBasicAuth(userName,password); rm.setEndpoint(url); var response = rm.execute(); anything I missed...
Hi All, I have enabled Multi-provider SSO in our ServiceNow instance and provided metadata and Attributes to client to configure Azure AD SSO, He configured all things from his end at Azure AD and shared XML with me to import IDP in to ServiceNow. I ...
Hi, Could you please help me how to add the Request something in the Employee center like how we have in the service portal. Thanks
Hi,How to add new lines using multi row variable set in scripts?.Do we have any limitations for multi row variable set to not use "\n" or <br/>" ?
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