can we create a client script for survey designer, if its is possible or not?
if it is possible , I have a small requirement pls help me on that team , depending up on the one que the second que should pop up and mandatory.
Forum Posts
Resolved! Survey URL from email Notification redirecting to Service Portal
Hello All, We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective sur...
Batch API: Increase Response output size
I'm attempting to use the Batch API (/api/now/v1/batch) but need to temporarily increase the response size. I've tried to update the following system properties but no matter what, the response size returned is 10MB (which is the default for most RE...
App installation failure
Hi everyone!I'm troubleshooting the issue with the plugin installation. It shows the message "Application installation is unavailable because another operation is running" and I tried a lot of suggestions on previously related posts but nothing helpe...
Restrict external users in email client
Hi Team,I want to restrict the external emails entering in the email client form,the email which are not present in the user table.Only users who are present in the user table ,their email should be allowed . Thanks,Karan
Inbound action to update Assessments
HI I am developing a smiley survey response. I am using surveys and assessments to do the same. The survey is sent and the user receives the emails like this. User clicks on a image and an inbound action is triggered to update the assessment ...
Resolved! Planned start date and end date is not getting populated to the change task when change is created
Hi,Could you please help me with this case!!1. When i create the change request, planned start and end date from the change request is not getting populated into the change task. (But when i update the change with new start and end date it is working...
Tagging enhancement record in Ritm automatically when ritm is raised.
Hi, I have a requirement, when the request is raised by a catalog a new enhancement record need to be created and I have achieved it by writing the run script in workflow and it successfully generates a new enhancement record but in the related recor...
How can I add Standard Change Template Proposals to the CAB Agenda?
We want to be able to add Standard Change Templates to the CAB agenda. In the CAB definition, I added the condition Standard Change Template version is anything, but when I tested the proposal still did not appear on the agenda.
Lab Instructions for Service Portal Fundamentals Course
Hi folks, I am going through https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3d87783fdb558d50454eb0a239961970. I was not able to find the instructions for the labs. In a few videos, the instructor very briefly showed instruc...
Resolved! Need to filter out the records updated by particular user
Hi, I need a favor, how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...
How can I copy agent chat transcript to incident work note?
Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...
Resolved! Mass Edit Knowledge Base Files
I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?
Resolved! Standard ticket configuration - Actions
Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...
Difference between Any user and Any user for KB User Criteria's
Can anyone help me to understand the differentiation b/w Any user and Any user for KB User Criteria? I could not find any related documentation. Your help is appreciated!
