How to change the Chat Icon Place in Service Portal Page
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent
Forum Posts
Attachment Dialog is Displaying "Encrypt with Module" Dropdown
Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
Searching Within A Specific Knowledge Base
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
LDAP Integration to Add/ Remove users from LDAP Group
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
On- Call Twilio Notify
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
How to fetch data to another table
Hi Developers, I stuck at data transfer to another table. Like I created one custom table for requirement. Now I want fetch total records to another table. In my custom table I dot walked all field to show data in table. Custom table (sn_vul_vulnerab...
New schedule creation is not capturing in update set??
Hi,I have created new holidays schedules, but it is not showing in my update set that i selected before creation.Can anyone know about this?ThanksGaurav Jindal
Resolved! Remove option from Lookup selectbox based on other field
Hi, iam trying to populate lookup select box values based on other field but when i keep javascript function in refrence qualifier function , it is returning all the values but in the logs i can see number of records as 4 only. Does calling script i...
Knowledge base field is not showing in field mapping under Template
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
how to get values from multi row variable set in script include
I have requirement to get the data from from MRVS which is having more than 1 row in script include and passing it to Client script. But i am facing problem here not bale to fetch the data.
Resolved! Away status in Service Operations Workspace
Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Trigger a notification based on change planned end date time
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
Resolved! RITM Stage 'Completed' not showing as Green instead remains Grey(skipped) always
We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) - (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and ...
Resolved! Automatically Create RITM using Workflow (CARTJS)
Hi, We have a catalog item (lets say name as: "Assets") with 2 variables1. requested for2. category (type: select box) with 2 choices choice1: AWS choice2: Hardwarewhen "AWS" is selected it should trigger a catalog item(called AWS Re...
Resolved! About the user who executes server-side scripts
Can you please tell me who is the executing user of the script?We believe that the login user is the executing user for client-side scripts.So who is the executing user for the server-side scripts?
