Resolved! save as draft before submit a Change
Hello ,I Have a requirement to save the record as DRAFT before submit in change as show below we have only "Submit" Button . How is the best way to do this ?And where can we see those records?
Forum Posts
Resolved! Maximize Agent Chat when the portal page loads
Hello, We are using Agent Chat and we want it to appear maximised when loading in the portal. Is there a way to do this without cloning the widget? I appreciate your help. Best regards.
Resolved! Customise ServiceNow for Microsoft Teams auto-import feature
Hi, here is my issue: I am using the ServiceNow for Microsoft Teams plugin and I would like to make use of the auto-import feature but the OOTB configuration just doesn't do what I want. In fact, with manual import, the chat history shows up in the a...
Different types of Info messages
Since moving to Tokyo (Next Experience) I have noticed a slight change in info messages (gs.addInfoMessage()). I now see two styles:Pop-up messages (appear at the top of the screen on a layer in front of the form)Regular messages (appear at the top o...
RACI Matrix for Discovery
Hi, Does anyone have an example RACI Matrix listing the activities that are undertaken during BAU support for a CMDB once Discovery is implemented? I am looking to get owners for all of the management activities such as resolution of conflicts betwee...
Resolved! ITSM process diagrams
Hi,Where do I find a diagram of a swim lane or flow chart of SN best practice for Incident, Problem, Change, Service req. ? Thanks in advance!
Resolved! Duplicate attachments are getting attached.
Hi Everyone,I have created a Record Producer where one variable type created as Attachment. When we are trying to attach documents through this, same document are getting attached 2 times.On notes section on task record one document is showing blank ...
What is the main difference between Order Guides and Record Producers?
We are looking to use Order Guides or Record Producers in New Hire Order Forms and wanted to know which would be easier to maintain and which would be easier to view from by the employee.
Auto run transform map using the excel sheet provided in the catalog item
We have a requirement that if once catalog item is submitted, approved, It will take the excel sheet from that request and auto run an existing transform map which will update multiple records in an OOB table . Please suggest on how to make this poss...
Resolved! add agent assist on service operation workspace sc task form
Hi All, Add agent assist in service operation workspace(SOW) sc task form contextual side bar. Regrads, MK
Resolved! Is there a table definition in Service Now? Can my analysis approach be improved?
My objective:To identify tables and fields in Service Now for external reporting purposes, specifically around Incident, Change, Problem, etc. The reporting is to deliver metrics like a SLA's met, SLA's that have breached, how many incidents/change_r...
Using a business rule, validate that a date in a date field is not more than 6 months old.
Hello Team, I'm trying to validate multiple conditions before automatically creating order records when the date field changes from empty or null to any date. But I'm not sure how to make the following points a reality. I've previously written about ...
Resolved! How to change state of catalog task of finished activity in workflow?
Hi All,I have a scenario where I am setting catalog task to pending change in a workflow activity but during execution, activity state showing as finished and I am not able to change the state of the task back to work in progress. Even using BR and R...
Resolved! How to add reference link to email body like notification
Hi,How to add a reference link to the email body I tried but it is now showing the link to the record. ${URI_REF}
Case is auto created when a user orders a service catalog item in platform
Hello, We use CSM. I am trying to figure out why a case would be auto created and associated to a request when a Service Catalog item is ordered in platform view. This happens when some of our employees with itil role orders a Service Catalog item....
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