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Resolved! Need to filter out the records updated by particular user

Hi, I need a favor,  how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...

suuriya by Tera Contributor
  • 2128 Views
  • 3 replies
  • 2 helpfuls

How can I copy agent chat transcript to incident work note?

Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...

Resolved! Mass Edit Knowledge Base Files

I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?

josephtucker by Giga Contributor
  • 4033 Views
  • 8 replies
  • 11 helpfuls

Resolved! Standard ticket configuration - Actions

 Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...

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Talya by Tera Contributor
  • 2736 Views
  • 4 replies
  • 1 helpfuls

Resolved! Line break in g_form.showFieldMsg?

Hi All, I need to display a info message under a field. I have used g_form.showFieldMsg for that. The thing is i need to display messages in next lines. I have searched in community and came to know that line break (\n) is not supported in fieldmsg, ...

Sriraj V by Tera Contributor
  • 5357 Views
  • 5 replies
  • 8 helpfuls

Variable not showing on form in the Portal

I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form but if I submit the request without changing anything then the variable does pop...

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Pam Walker1 by Tera Contributor
  • 695 Views
  • 6 replies
  • 0 helpfuls

Email notification for behalf of user

Hi Team,  I have created below script to send notification with Hyper link ( on incident and Request), but when ITIL user raise request on behalf of  user, but the end user getting back-end link instead of sp link, I would like to add behlaf of condi...

B Ashok by Tera Guru
  • 558 Views
  • 2 replies
  • 0 helpfuls

User Criteria for admins

Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...

How to call a Rest Message to Business rule

Hi All,to update a ticket in a third-party application I have created a Rest message with the HTTP method as Patch and HTTP Headers and variable substitutions as below, and now whenever an update is happening I want to trigger this API call, can anyo...

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Vamshi_ch123 by Tera Contributor
  • 1283 Views
  • 1 replies
  • 0 helpfuls

How to covert UTC date and time to local date and time

Hi Experts,How to covert UTC date and time to my local date and time.UTC date and time - "2023-04-07 06:25:31"Locat date and time - "07-04-2023 14:25:31"system time format- HH:mm:ssSystem date format- dd-MM-yyyySystem timezone- Australia/West Any lea...

NS16 by Mega Sage
  • 1647 Views
  • 1 replies
  • 1 helpfuls