Change default homepage landing at the group/role level - Next Experience

[kevin_munguia]

I currently have next experience and Polaris theme turned on while using ITSM Service Operation Workspace. If I navigate to https://myinstance.service-now.com, it redirects me to https://myinstance.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do

Is it possible to redirect users to different workspaces based on their group/roles?

For example, navigating to https://myinstance.service-now.com, will redirect a group of users to  https://myinstance.service-now.com/now/sow/home. I'd like to do this at a group/role level since we have users working on different workspaces such as CSM. 

[mattystern]

I think there are system properties for it - see this post here: https://www.servicenow.com/community/now-platform-forum/next-experience-default-landing-page/m-p/110...

Taken from that thread:

In the new UI it looks like you can configure landing pages or still use the existing dashboards as homepages going forward.  The properties are:

- glide.banner.image.url - this controls the link when clicking the now logo in the top left of the screen

- glide.login.home - this controls the default home page when you login

set these to now/nav/ui/home 

This will then display the new landing page as seen in the docs.

[Julie Benningf1]

Same issue. The glide.login.home is set to now/nav/ui/home but it always switches to /now/sow/home for all ITIl users who don't have an admin role. We don't want this behavior for everyone. Did you find a solution at all? 

[Melissa Berry]

Julie, 

This solution worked for us.

Disable auto-redirection for all agents to Service Operations Workspace

Procedure

From the All menu, navigate to sys_homepage_destination_rule.list.
Select the SOW Landing Page record.
Clear the Active check box.
Select Update.

[yugabhosale]

Thank you so much Melissa. It worked for me.😊