Change Enablement - Discrepency between, Conflict last run field VS Conflicts Tab / Last checked

Nitram
Giga Contributor

Conflict Discrepency.jpg

Is this a Known issue? Is this Out of the Box? 
Anyone else is getting this discrepency?

1 ACCEPTED SOLUTION

Nitram
Giga Contributor

Thanks for the confirmation mate.. So this is Working as Designed ! :-1


ServiceNOW should rename the field to be <Conflict First Run> instead of <Conflict Last Run>.

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nitram 

This isn’t a bug—it seems like expected behavior, at least from what I’ve observed.

The "Last Check" will only be updated and synced with the most recent run when you manually click the "Check Conflict" UI action under the Conflict tab.
I tested this in my PDI, and it’s populating both dates the same way, so it appears to require manual intervention by clicking the UI action.

 

 

AGLearnNGrow_0-1744869848343.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Nitram
Giga Contributor

Thanks for the confirmation mate.. So this is Working as Designed ! :-1


ServiceNOW should rename the field to be <Conflict First Run> instead of <Conflict Last Run>.

yes mate as per design only. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Nitram 

 

You should my answer as solution mate, as I supported you on the query.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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