How to set an approver for a knowledge article?

[Saratha]

I'm creating a new knowledge article. I do select knowledge as the knowledge database. I don't want everyone in the knowledge database to be an approver. I want to an individual as the approver for an article. How do I go about ?

[Allen Andreas]

Hi,

The out of box workflow would sent approval to the KB Owner/Manager as listed on the Knowledge Base itself (in administration). If you want to divert this, you can change the workflow to not go directly to them, but to someone else, if 'x' condition applies. Like for me...I created a "Category Owner" field on the kb_category table. Then my article approval workflow looks to see if the category for the article has an owner...and if so...use them for approval...if not...then goes to KB owner/manager for general approval.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[gsuprumanian]

Hi Allen, if the approver is someone else and not part of the KB owner/manager, this person unable to view the kb article in the approval task, I believe we need to adjust the ACL so this person able to view the article in draft. I tried to show via Can Read / Can Contribute. But it did not work, unless I add the person as KB manager. I wonder if the ACL need to tweaked ?

[SanjivMeher]

The approval workflow is associated to the knowledge base. So it all depends on the workflow associated to the knowledge base you selected.

You can add any condition you want to add, such as if knowledge articles category is 'ABC', send approval only to one person.

[Mike Allen]

Knowledge approval happens in workflow that is defined per knowledge base, so, changing it for a specific article is not easy, unless you want to change the whole approval process of the parent knowledge base.