First post, be kind.
We recently did a fast track implementation and go-live of ServiceNow. Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd like to address ourselves.
We are managing our assignment groups and membership in AD, but when we created the groups, some of the names were already being used in AD and couldn't be used again. So they were adjusted slightly to allow creation, but the new names don't make ticket management very easy.
What we were told we could do is over-ride the display name of the groups in ServiceNow. However, we weren't given much more information than that. I recall being told it would be a dictionary over-ride on each offending group name.
Can anyone point me in the right direction to get me started? I have done some searching and have not found anything that helped yet.
Thanks in advance,
KC
