We got a UI macro from online to invoke outlook from ServiceNow . We added the UI macro near the the requested for of the incident form . The script will add the requested for in the to address of the new Email and incident number and short descripti...
Hello Everyone, in ServiceNow, is it possible to create a single reference field that displays records from two different tables? I want one reference field that shows both departments and groups as selectable options. Is there any supported way to ...
Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...
I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...
Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...
Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...
Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...
I have a question regarding the on-demand training for the CIS-ITSM certification.I’m finding the current on-demand course challenging for a few reasons:The course structure is difficult to follow, as the menu primarily serves as a progress tracker r...
Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...
What is the best UX format to use for lists and forms? Thanks in Advance
Hi All, Could you please let me know if ACL is written on a field for read only access and on the same field a UI Policy or client script is written for making the field mandatory. On the form which one will be executed ? Thank You
Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...