Hi, Im fairly new to ServiceNow please bear with me. Was wondering if this is standard behaviour, but when we create incidents on behalf of our customers using the 'requested_for' field, the company field does not default correctly. Its defaulting th...
Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a...
Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...
Hi Team , We have Created a new catalog Item , what is the approach to when user submit the form from portal , it should assign to Particular group do we have any option or we need to create Flow designer ?Thanks for your help
Hello, I'm trying to hide/remove the impact section in the incident record.I've followed the path SOW Configurations > Incident Management > Incident record > Impact > Configure. It launches the form builder. From there I see all sections. I've tried...
Hi Team, How to remove Priority from the list view of Catalog Task for all the users. I have tried removing Priority from the list view in SOW, but it is not working
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.
Hello Everyone,I am facing the issue with data load. When i am uploading the data into sc_req_item table. The file fields are not showing in the target table(RITM). But I can see same fields in service portal(catalog). but in some RITM records I can ...
We are attempting to use Catalog Builder to create all of our future catalog items. Everything is going well except for our ability to pull the Cost field from our Hardware Model records into the form. I can get it to display the price on the body ...
HiI want to learn REST API and SOAP and LDAP Integration in detail manner.Suggest best way interms of Interview persepctive, and please suggest i need in detail from very basic to advanced.If any document or links are really helpful. Thanks
I want to create a notificattion when incident reaches 75% of SLA and another notification when it breached and these notifications should trigger assignment group manager Please help me to configure this one
Hello all,I have a requirement for SR notifications Scenario is when VIP user is requested for then notifications shouldn't be sent but opened by can be VIP or no VIP but it should send notification to opened by . How to get this requirement done in ...
Hi all, I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...
Hi all, I want to add a Employee number field in the work details section which is available in the my profile of service Portal. I tried adding a field in work details section from sn_employee_overview_section TABLE. But still the changes are not re...
We're about to stand up a new instance of ServiceNow, most likely Zurich. We're using a different product altogether right now so we're basically starting from scratch. We will have customers who will have accounts in our instance, but they will be...