What are the common roles and responsibilities of CMDB administrator and developer?
What are the common roles and responsibilities of CMDB administrator and developer?
Forum Posts
Flow designer script
HI Team , I need to write the script in the flow designer could you please help me :If the ‘Requested by’ user is one of the owners name , then approval should not trigger; otherwise, it should trigger. How can this be implemented in Flow Designer i...
Dynamic form view Creation
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
How Business Duration Calculated in Incidents and the SLA table
Hello All, We have business duration field, is the time an incident remains open within defined business hours, excluding weekends and holidays. It helps measure the time spent on an issue while considering the working schedule of the resolver. Since...
Multi-step modal for record producer variables
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Auto Reject Approval when the Requestor / Approver is Inactive
Hi All, I need help with setting this up, here's the scenario: 1. When requestor of the RITM is inactive, the RITM approvals should automatically be rejected2. When Approver of the RITM is inactive, the approval record should be rejected3. When RITM ...
Multi-step modal for Record Producer variables
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Resolved! Problem Management Roles - How did you distribute the roles?
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
Resolved! List collector field information on Variables section
I have 2 fields on RTSK variable section, and both are list collector type.1. Service Offering 2. Select source firewall rule group When i click on service offering field value in the variable section, i can see the related information as below But, ...
Values of a reference field is missing for Non-Itil Users
hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found" What's causing this issue and ho...
Application Specific Fields on Incident Table
We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...
In ATF Process unable to create a new user without admin role in a test step after Zurich Upgrade
While executing an ATF test case that creates a user with a specific role (not an admin role), the process fails during user creation with the following error:"FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=37009): INSERT INTO sys_user_grmem...
Unable to map JIRA Custom fields
We are currently working on a bi-directional Jira integration that requires mapping ServiceNow variables to Jira custom fields. When using the Create Issue action from the out-of-the-box Jira Spoke, mapping these fields results in an Atlassian data f...
Is power Bi connector available for PDI?
Hello Team, I would like to test reports with Power-Bi Connector, do we have power-Bi connector available for PDI. ThanksAshok B ...
Unable to find duplicate System Properties to solve a java.sq.BatchUpdateException
Hi,I'm having a strange issue with the sys_properties table.Following the cloning from our PROD to our TEST and DEV instance in late October.I've tried to reimport 3 missing System Properties on our TEST instance.When I tried to import the records fr...
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