Dear Experts. I am on the Australia Release, and am working on creating automated tasks for a standard change...when I am closing a auto generated task, i am getting an error. Strangely I have 4 standard change out of which one is working and other ...
RequirementThe Asset page in the ServiceNow portal should display assets based on the AD reporting hierarchy.Example: If the logged-in user is Preetha, the asset page should show assets assigned to all users who directly report to Preetha in Active D...
Hello, I'm creating the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field. Until, for example, I manually change the fie...
What are Scheduled Jobs in ServiceNow?Scheduled Jobs in ServiceNow are automated tasks that can be performed on a given time schedule. Scheduled Jobs are very important for automating different administrative tasks. By making use of Scheduled Jobs in...
Hi All, I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has ro...
I'm facing an issue where a few images embedded in a Knowledge Base article are broken. When I checked the corresponding records in the sys_attachment table, I couldn't find the image attachments there either.If I open the image source URL in a new b...
Hi, How can we enable Communication Plans and Playbooks for P1 Incidents, similar to the functionality available for Major Incidents? Thanks in advance
Hello Team,Thanks for your time, i am looking for doc. could you please help me on that like proposal document to propose a customer (project plan, and consulting doc of service-now project) of customer to cover all functionalities/modules of servi...
Hi everyone,I have a very specific reporting requirement and I am trying to figure out the best practice for implementing it without creating technical debt.The Requirement: I need to provide a list/report that shows the following:Only Resolved Incid...
hi , i have created a list collector in that i need to show different display value without changing the reference table configuration list collector name is select the asset ,here by default showing the display value but i need to populate the asse...
Good afternoon.!On SCTASK, the SLAs are clickable (hyperlink) but on INC, the SLAs are not clickable(hyperlink). SCTASKINCPlease help.!@Ankur Bawiskar @Dr Atul - LNG @Viraj Hudlikar
We are trying to integrate what's app to servicenow using twilio and one of the requirement - is creating incident ticket after converting what's app voice recorded to text We are integrating WhatsApp with ServiceNow using Twilio. One of the require...
***Please answer only if you are aware of the technicals. Dont use GPTs and provide the answer :)*** When I create a new System property, Ignore cache field is checked by default1. What exactly happens when I submit this and call this property from a...
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
Hi All, I recently came across a requirement where I have to display the stages of an RITM along with current stage in the email sent to users. For ex - these stages should be added in the email sent to user. Suggest me on how can I achieve this ?
