Change > Create New Landing Page stays at Loading... and has a circle spin

[Trena Fritsche]

"Change > Create New" Landing Page stays at Loading... and has a circle spin and never displays the Change Model Cards.  I am not sure what could be causing this.  Hopefully someone knows what is going on with this.  Any help would be greatly appreciated.  I may post this in Platform also.  I've attached a screen shot of the issue with the Change Models Landing Page.

[Dr Atul G- LNG]

Hi @Trena Fritsche 

2 Things

1. Try cache.do and logout n login again

2. Repair / update the change model plugin once. 

[Trena Fritsche]

Thanks for the possible fix, however, it didn't seems to fix things.  When looking at the Browser data, I get an error that is referring to sn_chg_score is not defined from a script include.  I don't know if that would be the cause of the landing page not finishing, but I will be looking at that code.  I was told that nothing for Change has been migrated to this (QA) instance, but the DEV instance this page works fine.  Hopefully the Script Include will direct me.  If you have any other thoughts that would be good too.

[Dr Atul G- LNG]

Hi @Trena Fritsche 

In can be the issue Is both instance has same plugins of change, like change score? Might be repairing that solve issue.

[Trena Fritsche]

Thanks AG,

Nothing is working. 😞  The plugins look the same in both instances and some plugins that I tried to run repair on, I got a message that it would need to be done in the store app or parent app.  Not sure where to go now.