Change in two step, but not use the template
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11-16-2023 01:35 AM
Hi,
We want use the "standard change" by using Template, but we have an issue, change can be created with template but some fields could be not settings (mandatory fields) because using template create a change object when apply the template model, and user can close the tab without setting value in mandatory fields. the result is the change is not created with all need fields.
We find a two_step settings for standard change plateform, but if using it, the standard change not use the template.
What solution to using template but note create change in same time, but only after "submit" the form (form with field mandatory)
Regards,
Cédric
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11-16-2023 04:44 AM
Hi @CKJ-BeOS
Greetings!!
Now I am able to reproduce this issue at my end and it is something wired. May be you can raise HI ticket to SN for this and share feedback here.
In mean time, educate users not to close browser and save the record first.
Sorry I have no answer for this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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