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‎12-06-2023 08:47 AM
after creating a Change Request and selecting a Dynamic CI as the configurtion item, and hitting save, should the Affected CI tab at the bottom of the change request "unpack" all of the CIs associated with the dynamic group have it listed individually? If so, do you know what business rule or process handles this?
thank you in advance for your time.
Solved! Go to Solution.
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‎12-06-2023 09:15 AM
Have a look here
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎12-06-2023 09:15 AM
Have a look here
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-06-2023 09:17 AM
Thank you!
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‎03-25-2024 09:02 AM - edited ‎03-25-2024 09:03 AM
Actually it is this, and OOTB: Business Rule "Sync Affected Dynamic CI Group". It is on the task_ci table because it works for changes, problems and incidents.
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‎04-18-2024 08:42 AM
what if i have multiple dynamic ci group records?
