I am fairly new at using ServiceNow, Change Management and Workflows so I am posting this question for a little guidance on the following.
Currently our Change Management workflow/process is as follows:
- Change record is started
- CI is entered
- Assignment Group is automatically populated with the 'group' that is set in the 'change group' field on the CI
- Approval List is automatically populated with the 'manager' that is set on the assignment group from above
We are running into issues with having only 1 manager set as the approver and would like to change the workflow/process in order to get the approver list to have multiple managers listed on a change (see the following attachment).
Any help or guidance on this is greatly appreciated.
thank you
TheKatherine
