Change Management Workflow is Skipping CAB Approval

[peekay19]

I want the change request to go for a CAB approval after the Requester's manager approves it, however, I'm having three issues.

1. It's skipping the CAB approval

2. The state should change to Implementation, but it is changing to Waiting for Approval

3. It is creating the implementation task without CAB

[peekay19]

How can I use the CAB field on the form in my Workflow?

On Mon, Oct 2, 2017 at 9:37 AM, pavank <community-no-reply@servicenow.com>

[peekay19]

I tried to select the CAB in the image, but as you can see it's grayed out.

On Mon, Oct 2, 2017 at 9:37 AM, pavank <community-no-reply@servicenow.com>

[pavank]

You need to use Approval — User workflow activity instead of Approval — Group activity.

[peekay19]

Thank you for support. It's working, however, the state is Stuck at Waiting

for Approval instead of Change Implementation.

Once again, thank you.

On Mon, Oct 2, 2017 at 10:24 AM, pavank <community-no-reply@servicenow.com>

[pavank]

Can you right click on the field and let me know if it is state field or stage field on the form?