Im working on a Generate PDF Requirement the UI Action I created is working on the Backend for default view and workspace view, but in the FSM/CSM Workspace it is not working this is code in the UI ACtion:-function previewDocument(){ var sysId = t...
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
All instances are down & ServiceNow Support is down - who to call?
We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...
Hello all, I am looking for the documentation on the impact of tables and ACLs of this integration:https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-mgmt-integ-wth-SAM.html Anyon...
I created a workflow in Flow that runs when a new request item has been created. I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found". Is ...
Hi , I have a requirement to create sla definitions. Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...
Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?
Hi, I have granted a user the problem_admin role but they cannot delete problems or tasks. I ran the access analyzer which shows they have the permission, I am quite stuck. We are a small team and I want my problem management team (of 2) to be able ...
Hi Guys, We have observed a catalog item variable with the type as "LIST collector". A table has been provided as a reference for this variable, and there is also a reference qualifier in place. The querying from the table, according to the condition...
Hi I am trying to run a report that shows all the Requests I am following but doesn't appear to have any option in the selection in report creation When we click on the Follow any updates it will send a notification, but would be good to be able to h...
I'm building a form using catalog builder, where a user will be able to submit a request for a delegate. If the Requested_for is a manager then he/she can only submit the request for their subordinate, else if the delegate is not a subordinate then ...
We've noticed that in the Requested Items that the Variable Editor Shows, but from a Self Service Incident, the Variables do not show. Wonder if there is an easy way to fix this or any way to add it?
I'm trying to create a report to improve visibility on our platform into which catalog items are generating approvals. As the sysapproval_approver table has approvals generated off of task records, I can't find a way to actually associate an approval...
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