I have successfully integrated two ServiceNow instances using REST API and Business Rules, specifically focusing on the incident table. This integration ensures that when an incident is created in one instance, it is automatically reflected in the ot...
Dear community, when a survey is sent to a user after his incident is closed, is there any way to get also the details for the each survey result, to also have the details like Incident Number, Service offering etc.?So that to analyse, like, 60% of t...
Hello community, Let's say I have a catalog item called "XYZ" now I want to know in which portal and what is the exact location in which the item "XYX" is present. This should in portal Thanks in advance ☺️
Hi All Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to ope...
Hi,How can I copy the value selected in the select_the_approver variable (referencing the sys_user_grmember table) to the approver variable (referencing the sys_user table) on a ServiceNow catalog item form? The goal is to automatically populate the ...
Requirement : There are two fields referenced to user table Field 1 : Requested for ( manager is selected in this field ) andField 2 : What is the name of the employee ( referenced to user table ) When manager name is selected in field1 then all us...
Hello Team,While doing learning course in ITSM got a question or step like "Locate and select Platform User [platform.user]."can you tell me exactly what does it mean RegardsVinod
How to find the list of integrations present in ServiceNow
Hi, Please don't copy and past WIKI information, please explain in your own words.. why should we use, ?? when ??? why??? what is the purpose i have taken this script from wiki.. what is explains here , : UI action: Reopen Incident already we hav...
Hello,We set up playbooks in our Agent workspace. Some of our tickets include playbook checklist which guides the agents to finish the checklist and close the ticket. But the issue we have is currently the agents can still edit/update the checklist e...
Hi Guys, We are creating REQ, RITM and then instead of sc_task, we created a custom table. I want to populate the variables which is appearing from RITM to custom table. I have tried number of approaches like adding the formatter etc but nothing seem...
Hello EveryoneMy below script is not populating the Data on Custom table I want to populate the KB article number on custom table which contains the field reference to sc_cat_item I have this relation available on the related list for every Catalog ...
Service portal Reference field values in dropdown should show more than 1 columns In ESS & Service portal on a maintain item has. Variable name: configuration item variable type: reference to cmdb_ci Requirement : To show extra fileds like field2,...
Hello, The client wants the ability to add manual approvals on state Authorize of change requests. Here are the things that I've done: 1. First approach: Add Edit button on Approvers related list I enabled the Edit button on the Approvers related lis...
Hello, how can I assign the same category, subcategory and Configuration item from the Task catalog to a change request (parent) generated from a task (related list)?
