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Service Operation Workspace custom updates

Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance  

Anoja by Mega Sage
  • 285 Views
  • 1 replies
  • 0 helpfuls

Fields are not copied when copying a change

Hello evreyone !I want to add the std_change_producer_version field to the list of copied attributes when I copy a change so that the copied change complies with the Standard Change Policy Customization Properties for the Change Management Module But...

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Clement_V by Giga Guru
  • 510 Views
  • 2 replies
  • 0 helpfuls

Need to make State read only when ITIL user closes the task

Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected.   Any guidance would be ...

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Configure Security Rules

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!   As a change manager, I want all fields to be set as read only after a change is closed.    Create...

gianluca5 by Giga Contributor
  • 4238 Views
  • 5 replies
  • 71 helpfuls

Scrip step in flow while migrating from workflow

Above is not working as expected, can you please suggest modification, or alternativesIf new name is entered in field, return yes, else no, and if new name is entered in field, create catalog task,I am migrating workflow to flow, above step in workfl...

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venkata2023 by Tera Contributor
  • 219 Views
  • 3 replies
  • 0 helpfuls

Workflow wait for condition struck at running?

Wait for condition met satisfied but it not move forward( Workflow configured in request table) var gt = new GlideRecord('consume_asset_task');gt.addQuery('u_request' , current.sys_id);gt.addQuery('stateIN3,4,7'); // closed completed . closed incompl...

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sukran by Mega Sage
  • 177 Views
  • 2 replies
  • 0 helpfuls

Reporting: Active on specific date?

Is there a way to report on tickets that were Active on a specific date in the past? I'm pretty comfortable with the reporting system in ServiceNow, but this one eludes me.My management would like to show that we had X number of tickets active on Jan...

rpowell by Kilo Explorer
  • 2953 Views
  • 3 replies
  • 2 helpfuls

Resolved! Hight a Row or variabel in a list view

I have a request to highlight a ROW or variable in a list view bast on a Catalog Item. Example:I new ticket come in and it a Catalog Item of "Remove User"The technician has list view of all open tickets from the sc_req_item table.What is want is to e...

John H1 by Tera Guru
  • 269 Views
  • 1 replies
  • 0 helpfuls

How to Show the Submit Button on New record

Hi All, I want to show "Submit" button on hardware asset form when creating new record.below img I am not be able to see the submit button when creating a new record, how to visible this submit button on form. Thank You

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Omkarbh97 by Tera Contributor
  • 336 Views
  • 4 replies
  • 0 helpfuls

Best way to deal with Prefered names

Hi All, We often have international staff or people with abbreviated names that use prefered names(Such as Matt for Matthew) Currently our active directory stores the legal first and last name fields individually but the prefered name is the display ...

Nicole_k by Kilo Expert
  • 2055 Views
  • 4 replies
  • 2 helpfuls