ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to make Script InClude client-callable run as system

Hello community, I have a situation like below: - In our system, there is a before query business rule, run on Group table, it will restrict non-admin user to see inactive groups.- I have a form for Group creation- When enter a Group name, it will ca...

Thuy Thao by Tera Guru
  • 1281 Views
  • 4 replies
  • 5 helpfuls

Resolved! Hide one assignment group from INC, CHG and PRB forms list view.

Hi, There is one assignment group I want to hide from the list view of Incident, change, problem forms.I want to see that Group only on Requested item and Catalog task.Help?I am trying to update the existing Dictionary Entry Override on Incident tabl...

Vaishnavi35_0-1718696826361.png

GlideAggregate GroupBy() - Get records for each group by value

Hi All, When we use GlideAggregate to group by, i know it possible to get a count against a grouped by field. But rather than getting a count, can i get a return of those values. For example on asset table, group by assigned to user (to get distinct ...

Abbey2 by Tera Expert
  • 31421 Views
  • 6 replies
  • 2 helpfuls

How to capture richline text and empty fields in notifications

the below code is just capturing question and answer ( if the field is not empty) , how to modify this code so that it has to capture question which are empty fields  along with which are not empty and rich text label also. function runMailScript( /*...

User_267 by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls

<= condition for today in BR

How to write a <= today condition in a BR. So, last bia approval is a date field. In this BR, i need to check that if last bia approval is not empty and last bia approval is <= today or > today. Is this the correct way to write this for a date field....

Create an REST API for the alm_hardware (Hardware) table?

I am trying to build the ServiceNow API for the first time and I have an quick requirement to achieve so please can you throw some light to it? 1. Need to create an API for the alm_hardware table where need to fetch the records those who are assigned...

Worknotes updating with line breaks

HI,I am facing 1 new issue that when we update the work notes in any module then line breaks are coming for the each line. Verified in widget and ui scripts and couldn't find the logic where this been written. When I update notes and tried inspect I ...

AnandKumar1_0-1718864797590.png

1 approval request to approve/reject multiple requests

I have a list of multiple request to be approved, I understand that on the list view of the table sysapproval_approver, they can select multiple records and then select the option to reject/approve like the example below: but instead of this I would ...

JoseSantosAlv_0-1720649134986.png