Hello,
Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the three Workflows for Change MGMT.
Change Request - Normal
Change Request - Emergency
Change Request - Standard
>For Change Request - Standard:
I have created custom flow "Change Request Standard" and inactivated the workflow for standard change request using workflow editor.
Additionally, I updated the following system properties:
com.snc.change_management.change_model.hide = false
com.snc.change_management.change_model.type_compatibility = false
As per my organization requirement I have created the custom flow (which creates customer coordination type task, moves to scheduled->Implement->Review and then close. Deactivated the OOB flow "Change - Standard - Implement" as I do not want implementation and testing type tasks to be generated. All functionality is working as expected. However, email notifications are not being triggered, which should normally occur.
Could you please help identify what might be missing or misconfigured?
Thank you in advance!
