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11-22-2023 09:11 AM
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find fields for "Actual":
Is anyone able to help with my following questions please?
- Where can I locate the Actual start/end date fields for when a change is performed?
- Could I use the [change_phase] table to achieve this? I'm not 100% certain what this table is used for, but from what I found, it appears to record details for each phase of a change and also contains both "planned" and "actual" start/end date fields.
Many thanks.
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11-22-2023 09:15 AM
Hi @SB87
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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11-22-2023 09:15 AM
Hi @SB87
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-22-2023 09:24 AM
Thanks, I wasn't aware you could right-click the label to access options to display field details. Good to know!
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11-22-2023 09:23 AM
Hi
Actual start date is the label for the field work_start, thus Actual end date correspond to work_end field.
If you have admin priviledge in the instance, you can check the field name right-clicking on the label in almost any form of any table: