Creating a schedule with weekdays and weekends + holidays.
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‎11-22-2023 06:21 AM
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.
What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.
These will be used as business hours for a SLA.
By default trying the US Holiday out of the box, it seems to exclude the entire day, which seems incorrect.
If I instead set it to a specific time, 09:00-21:00, and still keep it on exclude, it seems to remove the time give,
If I instead set it to a certain time and select another thing, like on call, it looks like this. It looks like there's two schedules on the same day.
What is the correct way to do this?
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