Change request is moving to close status when active change to false

[tbenbenisti]

Hello,

We created a new custom state for the change request record called "Rolled Back", and the active field should change to active = false once the user clicks on the "Roll Back" ui action.

Once the active field is changed to false, the state is overridden to "closed" and ignores my state population to "Rolled Back".

Any idea what causes this behavior?

[tbenbenisti]

Hi @Tanushree Maiti ,

I think it's the task closer business rule since it's happening even without state changing, for example, when I'm changing the active from true to false directly from the list view.

OOB BR (Task Active State Management) has a condition for state changes