Change request processing

[clacroix]

Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status?

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @clacroix 

I worked as a Change Manager and can guide you.

• Once a change moves to the Scheduled state, the planned dates must be frozen or set to read-only.

• Out-of-the-box (OOTB), there is a NO UI action that allows users to move the change back to the New state when change in Schedule state.

• You can write a Business Rule (BR) or a Flow to ensure that if the planned dates are modified, the change moves back to the New state, restarting the entire change cycle.