change requst

[satya1995]

answer = {
    u_svp_approval_mandatory: false,
    u_svp_no_vp: false,
    u_evp_approval_mandatory: false,
    u_vp_approval_mandatory: false
};
var svp_approval_required = false;
var svp_no_vp_required = false;
var evp_approval_required = false;
var vp_approval_required = false;
var gr_conflict = new GlideRecord('conflict');
gr_conflict.addEncodedQuery(
    "change=" + current.sys_id +
    "^type=blackout" +
    "^schedule.ref_cmn_schedule_blackout.u_svp_approval_req=true"
);
gr_conflict.query();

if (gr_conflict.next()) {
    gs.log("Starting approval checks for change: " + current.sys_id);
    var assigned = current.assigned_to;
    // --- SVP approval based on management level ---
    if (assigned.u_management_level < 5 && assigned.manager && assigned.manager.u_management_level < 6) {
        svp_approval_required = true;
        gs.log("svp_approval_1: SVP approval required (assigned level < 5 & manager < 6)");
    }

    // // --- SVP approval when no VP exists ---
    // if ((!assigned.u_vp && assigned.u_director && assigned.u_director.manager && assigned.u_director.manager.u_management_level == 6)||(!assigned.u_vp && (!assigned.manager || assigned.manager.u_management_level < 6))
    // ) {
    //     svp_no_vp_required = true;
    //     gs.log("svp_approval_2: SVP approval required because no VP present");
    //  }

    // --- If user has NO director AND NO VP → require SVP ---
    if (assigned.u_director == '' && assigned.u_vp == '' && assigned.u_svp != '') {
        vp_approval_required = true;
        gs.log("running in if 1");
    }
    // --- No director AND no VP AND no SVP → require EVP ---
    if ((assigned.u_vp == '' && assigned.u_svp == '')) {
        evp_approval_required = true;
        gs.log("running in if 2");
    }
    //--- No SVP → require EVP
    if (assigned.u_svp == '' && assigned.u_evp != '') {
        svp_approval_required = true;
    }
    //---- No VP → require SVP
    if (assigned.u_vp == '' && assigned.u_svp != '') {
        vp_approval_required = true;
    }
}
if (svp_approval_required) {
    gs.log("svp_approval_6");
    answer.u_svp_approval_mandatory = true;
    gs.log("Answer: u_svp_approval_mandatory = true");
}
// if (svp_no_vp_required) {
//      gs.log("svp_approval_7");
//      answer.u_svp_approval_mandatory = false;  // override
//      answer.u_svp_no_vp = true;
//      gs.log("Answer: u_svp_no_vp = true (overrides standard SVP approval)");
// }
if (evp_approval_required) {
    gs.log("svp_approval_8");
    answer.u_evp_approval_mandatory = true;
    gs.log("Answer: u_evp_approval_required = true");
}
if (vp_approval_required) {
    gs.log("svp_approval_8");
    answer.u_vp_approval_mandatory = true;
}

 on a change request, when assigned user has svp it is not triggering approval to svp

[Tanushree Maiti]

Have you written this script under any user approval activity->script under workflow?

Add gs log , and check each and every value of your condition . as it is && operator , if one value does not satisfy (return false), full if query will return false.

like 

 if (assigned.u_management_level < 5 && assigned.manager && assigned.manager.u_management_level < 6) 

and 

  if (assigned.u_svp == '' && assigned.u_evp != '')

Also , if your condition satisfying , you are setting  svp_approval_required = true;

If it is true, instead of setting approver in answer, what you are doing in below given code.

if (svp_approval_required) {
    gs.log("svp_approval_6");
    answer.u_svp_approval_mandatory = true;
    gs.log("Answer: u_svp_approval_mandatory = true");
}