One person to approve out of a group on a RITM

joshmorris
Tera Guru

I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the best way to achieve this?

 

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2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Hi @joshmorris 

 

Please check the workflow/flow where this has been mentioned. It specifies whether all approvals are required or if approval from any one person is sufficient, and the logic should be changed accordingly.

 

DrAtulGLNG_0-1771320836565.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

VaishnaviK3009
Tera Guru

Hi @joshmorris !!

 

Please Check this Flow

 

Screenshot 2026-02-17 151716.png

 

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @joshmorris 

 

Please check the workflow/flow where this has been mentioned. It specifies whether all approvals are required or if approval from any one person is sufficient, and the logic should be changed accordingly.

 

DrAtulGLNG_0-1771320836565.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@joshmorris 

based on rule you set, once 1 approver approves the other records should be moved to No longer required.

what's your configuration?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

VaishnaviK3009
Tera Guru

Hi @joshmorris !!

 

Please Check this Flow

 

Screenshot 2026-02-17 151716.png

 

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant