Change Risk Assessment

prerna_sh · ‎07-05-2025

Hi,

I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could you please guide me on this?

Dr Atul G- LNG · ‎07-06-2025

Hi @prerna_sh

The value stored in the field is what's displayed when you click the eye icon (🔍).

Also, it looks like the assessment is incomplete. I recommend trying to repair the ' Risk Assessment' plugin once, and then re-test it in your instance. That should help resolve the issue.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

GlideFather · ‎07-05-2025

Shall I try answering and helping you or are you going to respond yourself 😄

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Dr Atul G- LNG · ‎07-05-2025

Hi @prerna_sh

https://youtu.be/0gdkXuN9KFc

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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prerna_sh · ‎07-05-2025

Hi @Dr Atul G- LNG

Any reference for "Risk conditions", I refer the same video earlier, but there is mismatch between actual value and display value.

Dr Atul G- LNG · ‎07-05-2025

Hi @prerna_sh

This video was created by me. If you can share a screenshot highlighting the issue, it would help me understand what might be mistaken — possibly a mismatch between the actual value and the display value.
Looking forward to your input so we, community can clarify or correct it if needed.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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