Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Change Risk Assessment

Go to solution
prerna_sh
Tera Sage

‎07-05-2025 09:08 AM

Hi,

I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could you please guide me on this?

0 Helpfuls
  • 3,850 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
In response to prerna_sh

‎07-06-2025 08:00 AM

Hi @prerna_sh 

The value stored in the field is what's displayed when you click the eye icon (🔍).

Also, it looks like the assessment is incomplete. I recommend trying to repair the ' Risk Assessment' plugin once, and then re-test it in your instance. That should help resolve the issue.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

0 Helpfuls
10 REPLIES 10

Go to solution
glideFather
Tera Patron

‎07-05-2025 03:15 PM

@prerna_sh please refer to this article:
https://www.servicenow.com/community/developer-blog/actual-vs-display-value-the-most-misunderstood-c...


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
0 Helpfuls