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07-05-2025 09:08 AM
Hi,
I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could you please guide me on this?
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07-06-2025 08:00 AM
Hi @prerna_sh
The value stored in the field is what's displayed when you click the eye icon (🔍).
Also, it looks like the assessment is incomplete. I recommend trying to repair the ' Risk Assessment' plugin once, and then re-test it in your instance. That should help resolve the issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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07-05-2025 03:15 PM
@prerna_sh please refer to this article:
https://www.servicenow.com/community/developer-blog/actual-vs-display-value-the-most-misunderstood-c...
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