Change Risk Assessment

prerna_sh
Giga Sage
Giga Sage

Hi,

I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could you please guide me on this?

1 ACCEPTED SOLUTION

Hi @prerna_sh 

The value stored in the field is what's displayed when you click the eye icon (🔍).

Also, it looks like the assessment is incomplete. I recommend trying to repair the ' Risk Assessment' plugin once, and then re-test it in your instance. That should help resolve the issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

10 REPLIES 10

GlideFather
Tera Patron

@prerna_sh please refer to this article:
https://www.servicenow.com/community/developer-blog/actual-vs-display-value-the-most-misunderstood-c...

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */