Change the order in a survey template

[Nina Fornander]

Does anybody know if you can change the order of the "emojis" in the survey template simile faces? Default is very dissatisfied to very satisfied. I would like them the other way around, from very satisfied to very dissatisfied.

I found this article and tried it but still can't get it to work. https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/assessments/task/t_ChangeTheOrderOfAnAnswer.html

[Ashutosh Munot1]

Hi,

Use Survey Designer:

Thanks,
Ashutosh

[Nina Fornander]

Okey. But that is only when you use the Image scale? You can't change the order in a template? 

BR Nina

[Ashutosh Munot1]

HI,

We can do there as well.

Thanks,
Ashutosh

[Nina Fornander]

Hi. That is exactly what I am trying to do, change the order in the template Smile faces but I don't seem to have that option that you show in your replay in the survey designer. It does not appear under the modify question properties either

[ArminB]

As far as I can tell in Xanadu, you can change the order of definitions in Assessment Metric Definitions [asmt_metric_definition] but NOT in Assessment Template Definitions [asmt_template_definition].

This seems like a bug in design and/or development. In any case, it appears if you want control over definition order, you can forget about definition templates.

I would be quite happy to be proven wrong.