Change view when creating a new incident

Carson Groff
Tera Expert

When creating a new incident, it defaults to the most recent view that I had selected.   Is there a way to change the view, like you can do after an incident is saved?

This screenshot shows the option I get to change a view on a saved incident...

CarsonGroff_0-1692388012706.png


But when I am creating a new incident and haven't saved it yet, I don't get those options..

CarsonGroff_1-1692388065861.png

 

 

Does anyone know if there is a way to change the view for a new un-saved incident.   So that I don't have to exit out, go switch the view on an existing incident, and then I can create a new ticket with the view and fields that I need to see.

 

1 REPLY 1

Niklas Peterson
Mega Sage
Mega Sage

Hi @Carson Groff ,

It depends on how you get to the form in the first place. But if you use the Create new module in the Application Navigator the module uses a URL.

Looks something similar to this:

NiklasPeterson_0-1692427683951.png

If you want to go to a specific view you can add the sysparm_view parameter to the arguments and specify the view.

Regards,
Niklas