When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?
This screenshot shows the option I get to change a view on a saved incident...
But when I am creating a new incident and haven't saved it yet, I don't get those options..
Does anyone know if there is a way to change the view for a new un-saved incident. So that I don't have to exit out, go switch the view on an existing incident, and then I can create a new ticket with the view and fields that I need to see.
Hi @Carson Groff ,
It depends on how you get to the form in the first place. But if you use the Create new module in the Application Navigator the module uses a URL.
Looks something similar to this:
If you want to go to a specific view you can add the sysparm_view parameter to the arguments and specify the view.
Regards,
Niklas
