Changes exceeding the change window
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‎03-06-2024 01:45 PM
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require the change be backed out and a new change created or do you do something else? Thanks for your guidance.
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‎03-06-2024 01:57 PM
Hi @LadySGRho89
Very tricky question and it's totally depends on the process.
As per my experience, what we do
If a change going out side window, we create a new change as emergency with current date and expected plan end date and linked to first change.
This change can be approved by Change Manager and app owner ( retrospective in Many cases)
2. The PIR task gey created for first change by work flow as it extend the window.
After change
1 we check the risk questions where we asked user about similar change execution.
2. A details investigation done with PIR to found RCA.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-06-2024 01:58 PM
Also we raised P4 Incident as change going out of window user may start calling.
Update the announcement, mainly this step done when High impact change extended.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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