Changes with a close code of "Unsuccessful" or "Successful with issues" should go review state

[guru4]

A change that is closed with the code "Unsuccessful, or "Successful with issues" should change state to Review

[Dr Atul G- LNG]

Hi @guru4 

Every change goes to the Review state, regardless of its Close code.

If you want different behavior, you can add a step in the Flow—for example:
If the Close code is "Unsuccessful", then create a task in the Review state.

[Pooja Limbani]

ServiceNow's Change Management process, there is a default behavior where changes with certain Close Codes (like "Unsuccessful" or "Successful with issues") are all expected to go into a Review state.

However can you explain what is happening in your scenario when you are adding Close Codes (like "Unsuccessful" or "Successful with issues") in detail.

[Dr Atul G- LNG]

Hi @Pooja Limbani 

I think there might be some misunderstanding. As you can see in the flow designer, every change goes to the Review state, which I have already mentioned as well.

@guru4 

By seeing flow, you can take the action.

[guru4]

Hi @Dr Atul G- LNG 

A change that is closed with the code "Unsuccessful, or "Successful with issues" should change state to Review

I am trying to achive this