Channel should automatically populate in incident form for Itil users

[Suresh KSB]

Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.
If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."

How to achieve this requirement.

[Community Alums]

@Suresh KSB --

You need to write client script as below : 

Table : incident

UI Type : All

Type : onLoad

Script : 

function onLoad() {

    //Type appropriate comment here, and begin script below

    if (g_user.hasRoleExactly('itil')) // Checking current logged in user has role itil or not

    {

        g_form.setValue('contact_type', 'self-service'); // Set channel as self service

}

    }

[Suresh KSB]

Thanks for your reply.

Working the below code for me.

Table : incident

UI Type : All

Type : onLoad

Script : 

function onLoad() {

var chanVal = g_form.getValue('contact_type');
if (g_user.hasRoleExactly("itil") && chanVal != 'self-service') {

g_form.setValue('contact_type', 'User');

}

[Suresh KSB · Accepted solution]

Thank you for reply.

Working the below code for me.

Table : incident

UI Type : All

Type : onLoad

Script : 

function onLoad() {

var chanVal = g_form.getValue('contact_type');
if (g_user.hasRoleExactly("itil") && chanVal != 'self-service') {

g_form.setValue('contact_type', 'User');

}

}

[Suresh KSB]

Thank you for reply.

Working the below code for me

Table : incident

UI Type : All

Type : onLoad

Script : 

function onLoad() {

var chanVal = g_form.getValue('contact_type');
if (g_user.hasRoleExactly("itil") && chanVal != 'self-service') {

g_form.setValue('contact_type', 'User');

}