child INC extends parent INC's assignment group

rampage
Tera Contributor

When associating a child incident with a parent incident, the child incident inherits the assignment group of the parent incident in servicenow

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

HI @rampage ,

 

Configure a Business rule as below (without any code)

HemanthM1_0-1696660858532.png

In the Action section : 

HemanthM1_1-1696660887022.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

HI @rampage ,

 

Configure a Business rule as below (without any code)

HemanthM1_0-1696660858532.png

In the Action section : 

HemanthM1_1-1696660887022.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

rampage
Tera Contributor

That was very helpfull thank you