Citrix IT Service Management Connector Plugin

[kalyan sai]

Hi All,

We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and  end to end flow of the application. Please help me to get these information 

Regards,

Kalyan 

[Dr Atul G- LNG]

Hi @kalyan sai 

https://docs.citrix.com/en-us/citrix-itsm-adapter-service.html

[kalyan sai]

Hi AG,

Thanks for your response, I'm looking for a document or something like what all configuration introduced with these plugin in ServiceNow. and what are the new tables, flows, rest messages, schedule jobs, Business rules were creating with these plugin and what is the functionality of these script and the end to end flow in servicenow. 

Regards,

Kalyan

[Sandeep Rajput]

@kalyan sai Ideally, you should raise a case with citrix support here https://support.citrix.com/s/?language=en_US to get this information from their side.

[Dr Atul G- LNG]

Hi @kalyan sai 

The below link just provides the limited details, you need to contact SN for this or check the release note.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/bb5ca9a2db9bd700677d3437b99619...

https://docs.citrix.com/en-us/citrix-itsm-adapter-service/onboard