Citrix IT Service Management Connector Plugin
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02-11-2025 07:29 AM
Hi All,
We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these information
Regards,
Kalyan

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02-11-2025 07:32 AM
@kalyan sai Please refer to this documentation https://docs.citrix.com/en-us/citrix-itsm-adapter-service/onboard and see if it helps.
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02-11-2025 08:06 AM
Hi Sandeep,
Thanks for your response
It's provided the information about what all the use cases I'm looking for the architecture in ServiceNow, and end to end flow Please help me if you get any information related that.
Regards,
Kalyan