Client script to make fields read only if user belongs to assignment group.

Balaram7 · ‎12-27-2020

Hi all,

We have a requirement to make all fields read only on incident except State and Worknotes.

This should happen when user from the current assignment group opens the form.

if Assigned user is the current logged in user, then need to make state and worknotes only editable on the form. Remaining fields like contact type, email, category and sub category, ci, service needs to be read only.

Please help me with the client script to acheive this.

Thank you,

Balaram.

Ankur Bawiskar · ‎12-28-2020

@Balaram

You can use client script for this

function onLoad(){

	if(g_user.userID == g_form.getValue('assigned_to')){
		// make all fields readonly
		var fields = g_form.getEditableFields();
		for (var x = 0; x < fields.length; x++) {
			g_form.setReadOnly(fields[x], true);
		}

		// make state and work notes editable
		g_form.setReadOnly('state', false);
		g_form.setReadOnly('work_notes', false);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-22-2022

@Balaram

Hope you are doing good.

Did my reply answer your question?

Would you mind closing the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sachin_namjoshi · ‎01-02-2021

@Balaram Please mark my answer as correct if your issue is resolved.

Regards,

Sachin