Close Case UI Action - Admin is Assigned to user

[gurralanavi]

Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not

[Manthan]

Hello @gurralanavi,

The "Close Case" UI action is visible to the fulfillers who are working on the Case (sn_customerservice_case).

Please refer to the attached image from my PDI, which shows the visibility of the Close Case UI action. I recommend checking the user’s roles as well as the condition set on the UI Action.

I hope this helps.

Thank you!

 

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