Closed Complete Request showing up under Open Requests in Service Portal

mallikabhupathi · ‎11-29-2023

Hi all,

I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal.

Any idea why this is happening? How can I remove the Request from Open Requests?

Thanks,

Mallika

SanjivMeher · ‎11-29-2023

Can you check the active flag in the requests? You mayn't be setting it to false.

Please mark this response as correct or helpful if it assisted you with your question.

Dr Atul G- LNG · ‎11-30-2023

Hi @mallikabhupathi

Could you please check , the SC Task and RITM. Also please check is REQ closed manually by a user ?

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Musab Rasheed · ‎11-30-2023

Hello,

Go to 'request_filter' table and check for record and see the condition.

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Regards,
Musab