cmdb_read role in servicenow
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02-10-2020 05:12 PM
Hi All
A user in my instance has cmdb_read role . Does this user have read only rule to incidnent/task table aswell .
Can this user read any incident/problem/chnage request
PLease guide me . Thanks
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Incident Management
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02-10-2020 05:14 PM
According to the base system roles documentation provided by ServiceNow, this role is contained in ITIL and Admin so if users have either of those roles, they would be able to read incident/problem/change.
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02-10-2020 05:20 PM
Hi, you can also check\validate the ACL configuration in your instance for a specifc role,
checking ACL's scripts for ocurances of the role and also by checking the ACL 'Access Roles' related list
https://instance_name/sys_security_acl_list.do?sysparm_query=scriptLIKEcmdb_read&sysparm_view=
https://instance_name/sys_security_acl_role_list.do?sysparm_query=sys_user_role%3Dab250967b31213005e3de13516a8dc26&sysparm_view=
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02-10-2020 05:27 PM
Hi Gary,
Please go through below thread:
Thanks,
Sumanth
