Hey everyone,I'm currently getting introduced to the Service Catalog and have begun creating some basic Catalog Items.I have a case where the customer would like to have a quantity discount on a service based on quantity selected.Example:<Generic Ser...
My REQ items aren't closing when all the RITM's and SCTASKS are done - where is this actually done?explained: I have many items that generate multiple SCTASKS and many REQ's the generate multiple RITM's. How do I monitor at the REQ level using busi...
When a Task is created, how can I keep the Assignment group field in sync with the RITM assignment group field. update: as in synced at all times, if the ritm assignment group is updated then the task should be updated too
Does anyone have any insight into providing variable information collected from the data entry to populate the description field of the RITM. I am using the OOB flow (step fulfillment). I would like it to behave similarly to flows I create natively i...
I have created a Script Include and catalog client script on the Requested for field. But when I remove the requested for files value the remaining field values of location, city etc are not cleared and remaining the same. Script Include: var User = ...
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
Hi i need some help . the below is not working for me // Check items and quantities in variablesvar items = current.variables.item_requested; // Assuming "item" is the variable name for itemsvar req_quantity = current.variables.quantity; // Assumin...
We have enabled Azure AD on our ServiceNow instance. Now, from the instance, we need to call another 3rd party API.This 3rd party API requires Bearer token to identify the user. For example, you are in Azure AD and you log-in to the ServiceNow instan...
I am creating a report using the Table change Request option. Within the Available/Selected conditions on the right, is it possible to filter to where I am able to locate the Implementation tasks and their owners? I am not trying to use the Change Ta...
Hi Team, I need to hide/show the formatter tabs based on the form field conditions. I have tried the solutions below but no success.1. Run an onload client script (Isolate script=false) with code - " $j("a:contains('Software Category')").parent("li")...
Hi, does anyone know, if it is possible to test Tags in ATF. I have to check if tag is added after creating an Outage. Any idea? BR
I want to set the items to be displayed by default in the incident for each belonging group, is it possible?
Hi all, we need to look up a user in Active Directory by their employee number attribute. What would be the best way to do this? For more info, this is what we've investigated so far:We can't use Azure because the users aren't in Azure at this point ...
Is there a way to view how many times a KB article has been attached to incidents?Thanks,AJ
