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Reopen button on London release

Hi team,   What's the difference between the Reopen button on London release and Jakarta release?   How we can see the reopen button on the incident form in London release? Condition:-new global.IncidentUtils().canReopenIncident(current) can some one...

kun1 by Tera Expert
  • 2683 Views
  • 6 replies
  • 3 helpfuls

Interactive Filter on Related List Conditions of Report

Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...

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How to translate hover text on " check conflicts"

I want to translate hiver text on check conflicts which is coming from a "ui macro" - "change_request_conflict_progress".The "check conflict" button is displayed from line 101. <button style="white-space: nowrap" class="btn btn-default" id="conflict_...

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Samyukta1 by Tera Expert
  • 721 Views
  • 5 replies
  • 0 helpfuls

import application

while I am importing the appplication in studio , I am getting error like this , can anyone fix this please ?

Screenshot (45).png
Ashok  kumar by Tera Contributor
  • 441 Views
  • 2 replies
  • 0 helpfuls

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM==================================================================var gr=new GlideRecord('sc_req_item');gr.addQuery('document_id', '0078dba91bcb791c7eb4979f1d4bcb8e');gr.addQuery('approver', '1847eebadb8cd...

shivani18 by Tera Contributor
  • 858 Views
  • 3 replies
  • 4 helpfuls

Business rule is not working in Release Management

Hi,I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for c...

Issue with Import Set and Transform Map

Hi All, I am working on the import set and transform map for the 'Load balancer' table. To upload some data I have mapped all the fields and the 'name' field has been set to Coalesce. There is identification and reconciliation rule also defined on th...

SN_Learn by Kilo Patron
  • 625 Views
  • 1 replies
  • 0 helpfuls

KB Attached to the incident but not copied to KB task table.

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.Do...

Pavan S by Tera Contributor
  • 449 Views
  • 1 replies
  • 0 helpfuls

Catalog item for Cmdb Ci creation using flow designer

Hi All, Requirement : Catalog item to create cmdb ci for Computerwhen Computer is selected based on the operating system it should fall under class as "Windows" (cmdb_ci_win_server)or "Linux"(cmdb_ci_linux_server).What I have tried : I have created t...

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Resolved! Flow designer field scripting

Hello Experts, I need your help in flow designer scripting.Requirement: Need to create a catalog item in that we have two fields one is  existing incidents  and other one is description, if we select existing incident and add new description and subm...

Creating a ServiceNow Ticket using Java, Soap Api

Hi Everyone,I have a requirement to create a ServiceNow  ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.

sksksk by Giga Contributor
  • 950 Views
  • 1 replies
  • 0 helpfuls