Copy an attachment from RITM to Sc Task and Vice Versa
I have a requirement which should automatically attach an attachment to all sc tasks of an ritm and vice versa
Forum Posts
Resolved! Recording incoming reply emails to closed cases
Hello SN Comm,Looking for some scripting help.. I have an inbound email action that I am looking to control a little more.as of right now, my current inbound email action is called HR Case Update. It helps control incoming emails to NOT change the st...
How to display subcategories when category is selected/clicked in serviceportal
Hi team, I want to display subcategories instead of catalog items when a category has child categories in Service Portal. For example, In the below attached screenshot, when I click on Hardware category, it displayed related items in the content fram...
Resolved! Remove User Criteria from Canread on Knowledge block
hello All,we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is I have used this logic but it is removing all crite...
Import email attachment data directly from mail attachment to servicenow table
Hi Experts Good Day!When ever the user sends mail attachment(xlsx) for data load. Actual process is ( "Data Load -> staging table -->Import data --> Transfer map.") This is manual process.But as per my requirement when I got mail with attachment. Tha...
Resolved! Configure a flag on problem records to inform problem manager when all PTASKs are closed.
How to configure a flag on problem list view to inform problem manager when all PTASKs are closed.Could anyone suggest on how to proceed with this? From what I understand, it should be like how when a incident is raised against a VIP user, in the lis...
Modify OOB Script / Functionality?
Let's say, we have an requirement that can be achieved by adding a few lines of code/modifying a condition in OOB Business Rule. My question is which approach to follow and what is the difference? 1) Modify OOB business rule directly and add the requ...
How to get Notification name from sys_email table
Can anyone please suggest how to fetch notification name from sys_email table for a before insert business rule.
Appointment Booking System
Does ServiceNow has a general appointment booking system that we can use for hardware deployment project rollout purposes? We are talking about 90k hardware deployment in stages across the globe and supported by different groups. So assuming 90k appo...
How to branding email notifications with customized header and footer ?
Hi All,Actually we have few custom notifications that need to send customers, so now we have to branding those email notifications with header and footer? like on header Company logo on top left with Header colour = #c8102E <body content> on footerwe...
Resolved! Create a new change model
I have created a new change model with all state transitions and conditions successfully. However, I don't see flows created for this new model. Do I need to create flows for new model explicitly. I was thinking it would be created automatically with...
Global search - I want it to show me short description for Requested Items
hello, When I use global search, I get very minimal data on requested items. When the incidents come through it looks great. How can I get my requested items to return data like short description and description? Please see image below.
Trying to hide empty variables
Hi Guys! I am trying to hide the empty variables on my form but it seems like it is working for the variables that are not under/in my Catalog UI Policies. Every variabel that i have under the Catalog UI Policies is not affected. It i can see that th...
Resolved! When a user doesn't login for 60 days remove him from groups with ITIL role only using Flow Designer
Hello All, I've a request to remove a user from the groups with ITIL role if he doesn't login for 60 days by only using Flow Designer. Please help me with the design flow. Thanks in Advance.
Create a Knowledge article from a HTML file
I have a html file. I want to create a KB article from this html file content. How to do that ?