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Multiple Approvals Based on Checkbox Selections

Hello all, I have requirement as following ; There is a catalog Item which is containing five checkboxes. Business is asking me to implement multiple layer of approvals based on the checkbox selections.  If A and B are selected then, request needs to...

AlpUtkuM by Mega Sage
  • 745 Views
  • 2 replies
  • 2 helpfuls

ATF Rest Outbound

Hi Team, Can someone please help me on this what are the process for the ATF Rest Outbound. 

nikhitha24 by Tera Guru
  • 750 Views
  • 2 replies
  • 1 helpfuls

Email notification is not triggering to CC

Hi All, I am having a  requirement to send the notification to contact person and cc to the manager.I have written an email script "cc_to_manager",  (function runMailScript(current, template, email, email_action, event) {    email.addAddress("cc", cu...

Renu9 by Tera Contributor
  • 746 Views
  • 7 replies
  • 0 helpfuls

Resolved! When to use which audit type?

Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...

prussrobin by Tera Contributor
  • 2680 Views
  • 4 replies
  • 1 helpfuls

Incident

Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.

Resolved! flow designer - How to use subflow inputs in subflow script

Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...

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Dynamic CI Groups and Change Conflicts

Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday).  We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...

Convert Attachment as Binary files.

Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes.  Regards, Suresh

ersureshbe by Giga Sage
  • 4386 Views
  • 11 replies
  • 2 helpfuls

Create TimeCard from RITM

Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...

Community Alums by Community Alums  
  • 613 Views
  • 6 replies
  • 0 helpfuls