Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
Hello Experts, Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) I have email properties enabled and sending email from my gmail account but not received at PDI end. sending it to my PDI [de...
Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
Hi,I am trying to create a Standard Change template with multiple Affected CI. I can easily set the Affected CI field that accepts a single CI. I need to populated the list on the Affected CI tab with many CIs though.Any ideas?Thank youJake
hi, for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything. does anyone has expereince with this ?
I am playing with Flow Designer trying to create a flow for a record producer for the first time and I am not having much luck. I have created record producers, but never used Flow Designer to manage the flow. I have used Flow Designer for catalog it...
Hi All, in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that mo...
I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...
Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...
I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their use...
Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...
hihow to validate the output of a flow designer subflow in ATF test suite using run script option?What can be the script?
Hello Guys , I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . I have referred to few community threads but they are using mail:to...
REQ - We have seen an uptick in frustrated users not getting a response because they are responding to emails to tickets that are in a closed state. Seems like there is no NDR or auto-reply to say that the incident has not been updated because the t...