Hello all, I have requirement as following ; There is a catalog Item which is containing five checkboxes. Business is asking me to implement multiple layer of approvals based on the checkbox selections. If A and B are selected then, request needs to...
I'm creating a mailscript to add an hyperlink that contains a sys_id provided by my trigger event. I want the hyperlink to open the form and prefill a bucketlist field with the corresponding item with the sys_id. I've read that in order to open the f...
Hi Team, Can someone please help me on this what are the process for the ATF Rest Outbound.
Requirement:When the user enters the end_date, it should calculate the difference between the end_date and the start_date in real time, if the end_date is more than 7 days from the start_date, it will throw a field error message and doesn't let the u...
Hi All, I am having a requirement to send the notification to contact person and cc to the manager.I have written an email script "cc_to_manager", (function runMailScript(current, template, email, email_action, event) { email.addAddress("cc", cu...
Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...
Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.
Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
Hi All, How can I put a 90 day marker on the drop down calendar to state what day is 90 days from the request date on a catalog item. So the calendar will show the 90th day or if it can state this somewhere Thanks H
I have created a survey for incident records it is triggering when an incident is resolved.Now the ask is survey email should be added to the incident record activiry stream how can I achieve that?
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...
Hi Guys, Am creating a ticketing system for external to create incident. I do understand that the best practice should have a CSM module to handle external, However, CSM module is not at the plan due to the budget at the moment. What we will do to ac...
I have a request for add a list collector to the new hire form that will contain a list of applications. Based on which application is selected there will be separate task in the workflow. My question is, can the value from a List Collector be used w...
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