Comments in the Knowledge article are disappearing after refreshing page in portal.

Bunny10
Tera Contributor

‎02-03-2025 02:51 AM

Hi,

Upon refreshing the page, Comments are disappearing After adding to Knowledge article in the portal. It is for all the Articles and all users. But the comments are being stored in kb_feedback table.

Checked the widget 'Knowledge Article Comments', scripts and Business rules of kb_knowledge, kb_feedback tables.

Couldn't found anything. 

Could you please let me know the possible cause and where do i further more need to check ?

 

@Dr Atul G- LNG @Ankur Bawiskar 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 06:44 AM

Hi @Bunny10 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786258

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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