Comments in the Knowledge article are disappearing after refreshing page in portal.
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‎02-03-2025 02:51 AM
Hi,
Upon refreshing the page, Comments are disappearing After adding to Knowledge article in the portal. It is for all the Articles and all users. But the comments are being stored in kb_feedback table.
Checked the widget 'Knowledge Article Comments', scripts and Business rules of kb_knowledge, kb_feedback tables.
Couldn't found anything.
Could you please let me know the possible cause and where do i further more need to check ?
@Dr Atul G- LNG @Ankur Bawiskar
Thanks
1 REPLY 1
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‎02-03-2025 06:44 AM
Hi @Bunny10
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786258
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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