Archive Knowledge Base and related records
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12-10-2024 10:08 AM
Hi,
I want to archive one knowledge base along with related article like knowledge categories, kb article etc. Because i don't wanna leave any orphan records. However, while run archive rule knowledge articles are disappearing. neither it present in kb_knowledge nor it is in ar_kb_knowledge. I am not getting what happen to those records. The below are screenshots.
These are the knowledge article which present before the archive rule run. I ran schedule job to retire the article belongs to 'KSC knowledge base', later i run archive rule on knowledge base table. can anyone please explain why its not present in either kb_knowledge or ar_kb_knowledge.
In Archive log also knowledge article table is absent.
If this is not correct, please guide me this way of approach properly, Or suggest any alternative idea's.