Hello gang,
Looking for any guidance on a business requirement we just received. We have recently began using CSM, in addition to ITSM, so now have both internal and external users in the sys_user table.
The ITSM fulfillers rely heavily on the Compose Email functionality in Incident (and other Tasks) and the recipient select lists display both User and Contact classes. While the username, email address, and company fields are all displayed, we have been asked to provide an additional 'security layer' to alert if a recipient has been added if they are a 'Contact'?
Debating internally, if this can be done, if the alert appears when selecting a recipient OR 'on send' evaluate all recipients...
Thanks in advance for any input!
