Configure catalog page in Service Operation Workspace
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02-22-2023 05:37 AM
Hello guys,
I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attachment). I would like to configure this page to only show specific catalog(s). Anyone know if it's possible and how to configure it ?
Thanks for your help.
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03-27-2024 09:36 PM
I don't know if the answer is still needed, but I solved this modifying the "Catalog" Reference field from the m2m_sp_portal_catalog table, updating the record that is called "Service Workspace Portal"
Here you have some images to show the result and the configuration of the record. With this approach create request is restricted to specific Human Resources Catalog
If my response helped please mark it correct and close the thread so that it benefits future readers.
Pablo