Configuring a new article template

[sarahcrille]

I am working on configuring Knowledge Center workspace and one of the issues I'm running into is with a new article template. I've created the new template, and when I attempt to create a new article from it, the left hand details section does not populate.  I've researched for several hours but can't seem to find a resolution. 

Here's what a prebuilt template looks like:

And here is my new template.  I've tried clicking and selecting Personalize Form but there are no fields available.  

I'm not sure what I'm missing, has anyone else ran into this and/or know how to resolve this?  Thank you in advance.

[Tanushree Maiti]

Hi @sarahcrille 

Refer:

Create an article template and use it to create a knowledge article 

KB0787188 Fields created by knowledge_admin are not visible when selecting a template to create a ne... 

[sarahcrille]

Thank you for your response, I've previously read those articles and have attempted to update the form layout (See screenshot "Config Layout") however, once I save that layout and attempt to create a new article from it, the fields still do not show up. (See Test Template2.jpg) 

[Tanushree Maiti]

Hi @sarahcrille 

AS per shared KB Article, did you add those field in the form layout to reflect those fields after applying the template.

Check this : Made kowledge article template with fields, but not present after submitting template in new article 

KB0787188 Fields created by knowledge_admin are not visible when selecting a template to create a ne...