Coninue fulfillment

[B Ashok]

Hi Team, 

When we put close code as in-complete, then the next task will be in pending state, will not move to open state untill we click on Continue fulfillment on the RITM UI action. 

How do I get a report for all the RITM's where the Catalog task's were kept incomplete. 

Thanks

[Hemanth M1]

Hi @B Ashok ,

Create a report on sc_atsk table, bring the Requested Item field > set the filter condition to state = Closed Incomplete.

If u see duplicate RITMs , add a group by as Requested item

[Hemanth M1]

Hi @B Ashok ,

Did my response answerd u r question if so,