Connect Problem to Incident Ticket
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02-05-2024 05:00 AM
Hello,
i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problems what works correctly and without issues.
I try via Dictionary EntryProblem [Advanced view*] | sys_dictionary - but i am struggling what to add or what to change there to get the right value when i start to write PRB and then to get something from our problem table
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02-05-2024 05:22 AM
Hi @Miralem
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693859
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-05-2024 05:41 AM
Thanks for the help, i will check the Links but one of them is not the case at all
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02-05-2024 06:35 AM
Oppsss.. If it is PDI , then reset else log a Now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-05-2024 06:36 AM
No its a Client instance not a PDI
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02-05-2024 08:21 AM
Please log a Now Support / HI case please.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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