Connect Problem to Incident Ticket

Miralem
Tera Contributor

Hello,

 

i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problems what works correctly and without issues.
I try via Dictionary EntryProblem [Advanced view*] | sys_dictionary - but i am struggling what to add or what to change there to get the right value when i start to write PRB and then to get something from our problem table

9 REPLIES 9

Thanks for the help, i will check the Links but one of them is not the case at all

Oppsss.. If it is PDI , then reset else log a Now support case.

 

No its a Client instance not a PDI

Please log a Now Support / HI case please.