Connection error between ServiceNow and Sailpoint IdentityIQ

Steve41
Tera Contributor

‎06-24-2020 12:00 PM

We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message:

Cannot connect to SailPoint IdentityIQ server. Please contact Administrator. Error Code 001- Check Admin Setup.

I have verified that our setup parameters are correct and the account we are using has admin privileges to IIQ. Any ideas would be helpful.

Steve

Labels:
  • 4,443 Views
7 REPLIES 7

WLO
Tera Contributor

‎11-09-2022 09:16 AM

Hi,

We recently got the same error. It started after we installed a new version of the SailPoint Plugin after a refresh of the ServiceNow instance. Our SailPoint Team indicated that they updated a library in SailPoint and the error was gone. 

Govind Bysani
Tera Contributor
In response to WLO

‎02-06-2024 05:33 AM

Hi,

Can You please provide the steps like how to update library in sailpoint and please mention which library has to be updated?

0 Helpfuls

jeffreyluto
Tera Contributor

‎02-24-2025 11:46 AM

We have the connection working in DEV and are trying to do the same in QA.

I'd also be curious about the what was updated in the libraries on the Sailpoint side to fix that issue.

I'm checking my setup files making sure it's similar to Dev in format.

And added some host file entries.

 

0 Helpfuls